1991
Your solution maker
Notre entreprise
« Nous mettons toute notre énergie à créer du lien avec vos clients, pour que chaque interaction soit une expérience unique »
En 1991, Daniel Coene, actuel CEO, lançait son premier Call Center. Passionné par ce domaine et en recherche constante de nouvelles solutions, il a fait évoluer son entreprise de Centre d’appels à Expert de la Relation Clients.
A l’heure actuelle, avec ses différentes implantations et plus d’un millier de collaborateurs, IKanbi est une référence incontournable dans le monde des Centres de Contact.
“Notre mission est d’être une entreprise à la recherche de solutions performantes et innovantes dans la relation clients à distance. Cette recherche de l’excellence fait d’Ikanbi une société en transformation permanente. Notre objectif : être reconnu comme partenaire de choix dans la transformation et l’externalisation de votre stratégie clients. Ecoute, conseils, innovation, flexibilité et agilité sont les molécules essentielles de notre ADN.”
Daniel Coene – CEO Ikanbi
Nos bureaux
iKanbi milestones
1993
2002
2009
2011
2013
2014
2016
2019
2020
2021
Notre équipe
Daniel Coene
Founder President – CEO Ikanbi
Alain Marbehant
Vice-President – Chief Finance &Legal Officer IKanbi
Etienne Carsetti
Chief Strategic & Transformation Officer
Ilir Kovaci
Chief Business Development Officer
Katia Libert
Chief Human Ressources Officer
Emilie Coene
Project Manager
Eglantina Rexhmataj
Head of Balkans
Marouane Dahmani
Head of North Africa
2021
After 30 years of hardwork and reflexion around customer experience, iKanbi achieved an important step : we developed an innovative omnichannel platform.
As long as we have customers to satisfy and challenges to overcome, iKanbi will not stop. Trust us, the best is yet to come!
2020
iKanbi becomes a priviledged partner for the Belgian Government to manage interactions with the public during a global heath crisis.
2019
iKanbi acquires Harvest Communication Group in Antwerpen and opens a new site in Maatricht, Netherlands. Our presence in Northern Europe is growing “heel snel” !
2016
iKanbi extends its offer by opening an Off-Shore Site in Casablanca, Morocco. A step in the North-African Market is made.
2014
iKanbi makes a strategical move by acquiring three rival companies: Captis
Telesecretariat and Transcom World Wide (Belgium branch).
2013
iKanbi enters a new era in terms of customer relations. Our focus is now on: digital approach, deflation, deflection and multichannel.
2011
iKanbi extends its activities by opening a site in Tirana Albania. Therefore, we can now reach the Balkans market.
2009
In the midst of a technological revolution, iKanbi creates its own subsidiary technological company which provides R&D, Service Desk and Teleworking.
2002
We are the first Belgian company to implement a Full Voice Over IP Technology for our voice interactions.
1993
iKanbi brings together all the skills of Direct marketing in its scope : Database Management, Direct mailing, Telemarketing, and Webcommunication.
1991
Daniel Coene, actual CEO founds iKanbi with one idea : creating a disruptive ecosystem.