Your solution maker

Notre entreprise

« Nous mettons toute notre énergie à créer du lien avec vos clients, pour que chaque interaction soit une expérience unique »

En 1991, Daniel Coene, actuel CEO, lançait son premier Call Center. Passionné par ce domaine et en recherche constante de nouvelles solutions, il a fait évoluer son entreprise à Expert de la Relation Clients. A l’heure actuelle, avec ses différentes implantations et plus d’un millier de collaborateurs, IKanbi est une référence incontournable dans le monde des Centres de Contact.

“Notre mission est d’être une entreprise à la recherche de solutions performantes et innovantes dans la relation clients à distance. Cette recherche de l’excellence fait d’Ikanbi une société en transformation permanente. Notre objectif : être reconnu comme partenaire de choix dans la transformation et l’externalisation de votre stratégie clients. Ecoute, conseils, innovation, flexibilité et agilité sont les molécules essentielles de notre ADN.”

Daniel Coene – CEO Ikanbi

Nos bureaux

iKanbi milestones

1991

Ikanbi is born

1993

Direct Marketing

2002

VOIP is the new black !

2009

Ikanbi Technologies

2011

Mirëdita Albania

2013

Customer Centric Approach

2014

Growth by acquisitions

2016

Marhaba Morocco

2019

Groei, groei, groei !

2020

Public Crisis Management

2021

Thirty years and still young !

To be continued

Notre équipe

2021

After 30 years of hardwork and reflexion around customer experience, iKanbi achieved an important step : we developed an innovative omnichannel platform.
As long as we have customers to satisfy and challenges to overcome, iKanbi will not stop. Trust us, the best is yet to come!

2020

iKanbi becomes a priviledged partner for the Belgian Government to manage interactions with the public during a global heath crisis.

2019

iKanbi acquires Harvest Communication Group in Antwerpen and opens a new site in Maatricht, Netherlands. Our presence in Northern Europe is growing “heel snel” !

2016

iKanbi extends its offer by opening an Off-Shore Site in Casablanca, Morocco. A step in the North-African Market is made.

2014

iKanbi makes a strategical move by acquiring three rival companies: Captis
Telesecretariat and Transcom World Wide (Belgium branch).

2013

iKanbi enters a new era in terms of customer relations. Our focus is now on: digital approach, deflation, deflection and multichannel.

2011

iKanbi extends its activities by opening a site in Tirana Albania. Therefore, we can now reach the Balkans market.

2009

In the midst of a technological revolution, iKanbi creates its own subsidiary technological company which provides R&D, Service Desk and Teleworking.

2002

We are the first Belgian company to implement a Full Voice Over IP Technology for our voice interactions.

1993

iKanbi brings together all the skills of Direct marketing in its scope : Database Management, Direct mailing, Telemarketing, and Webcommunication.

1991

Daniel Coene, actual CEO founds iKanbi with one idea : creating a disruptive ecosystem.