“iKanbi, the live transformation of your customer experience”
How to respond to more complex customer requests?
Some interactions may require more in-depth analysis of the customer’s request. To address this, iKanbi can provide a Back Office service with a team of experts in the field. They monitor these very occasional requests.
To respond to consumers’ needs and requirements, the telecommunications sector must be agile, flexible and focused on performance. This sector, which is particularly competitive, must always be at the cutting edge of technology.