Your solution maker
Retail
“ A high-performance customer experience, provided by our caring and professional teams ”
Presentation
In recent years, the retail sector has faced increased competition and increasingly demanding consumers with regard to the digital shopping experience.
The conclusion is clear: it is no longer enough for brands to rely solely on their physical presence. As a consequence, the retail sector has reinvented itself in its entirety (food, technology, media, goods, textiles, DIY and more). It has entered the era of the phygital store, combining a physical presence with online visibility. Mobile payments, touch-screen terminals and Click and Collect have all contributed to the development of e-commerce.
Our approach
iKanbi’s response to this new paradigm? Ensuring customer satisfaction. Whether customers have a request for information about a product: purchase, follow-up, placement, the after-sales service, repairs, complaint management or warranties, iKanbi is there at every stage of the chain of possible interactions.
We provide quality support throughout your customers’ purchasing process. With our “one solution” approach, “one interaction, one response”, we streamline and simplify this process, whether digital or not. Our staff are available on your customers’ preferred channel (chat, social media, telephone, email). And thanks to our predictive Voice of the Customer (VOC) analytics, we have a better understanding of your customers’ behaviour and can customise their experience.
Our employees
Our customer advisers have the advantage of being “technology natives” and are always up-to-date with the latest technological trends. Our training courses ensure that they are comfortable with your brand’s products. Their writing, listening and phone skills are self-evident. They are customer-centric and focused on a “one solution” approach.
Do you want to join our team and work on ambitious projects ?
Our solutions
Our customer advisers work directly in your secure applications, via a VPN or a virtual environment, depending on your preferences.
We use NPS (Net Promoter Score) and CES (Customer Effort Score) to measure the virality of your brand. Our AI applications (chatbots, voicebots) enable us to adapt and customise the way your customers interact with your brand.
The advantages for you:
Contact an expert
Any questions? Any information?
Do not hesitate to contact our teams! We will be happy to answer your request as soon as possible.