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“At iKanbi, we think and behave differently!”

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Tag customer-relationship
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Theme energy health unclassified
An iKanbi internal application, developed by and for iKanbi employees! 600 371 FAN

An iKanbi internal application, developed by and for iKanbi employees!

This week, iKanbi launched its own request, incident and support service management platform.  This internal ticketing application is designed to manage and track the requests sent by iKanbi’s staff to the company’s HR, IT, Facilities and BI (Management) departments. You may well be wondering why we developed our own application. Isn’t there a plethora of…

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“Within challenge always lies opportunity!” 800 374 FAN

“Within challenge always lies opportunity!”

Electricity and gas suppliers have been overwhelmed by consumer questions about rising energy prices. iKanbi, which supports the Customer Service department of one of the biggest Belgian energy suppliers, was also affected by this problem. The challenge of ever-increasing consumer questions and demands led to iKanbi’s lines becoming overloaded and an increase in waiting times.…

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iKanbi wishes you all the best for 2022! 1280 720 FAN

iKanbi wishes you all the best for 2022!

Certificate CovidSafe : iKanbi helps citizens 648 432 FAN

Certificate CovidSafe : iKanbi helps citizens

The Walloon Minister of Health, Chrisitie Morreale, was in our office this Friday, June 18! Accompanied by Walloon MP Diana Nikolic and Mayor of Ans, Gregory Philippin, Chrisitie Morreale came to see the effectiveness of the work carried out by our employees in the context of the management of calls related to the CovidSafe European…

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Engagement at the heart of customer relations 800 534 admin

Engagement at the heart of customer relations

Customer relations creating engagement Motivating your customers without compensating them is not easy. Yet their engagement brings a multitude of benefits: they can become brand ambassadors and encourage competition for sales, or become involved in a brand community and carry out peer to peer customer support, free of charge. Moreover, the most engaged customers are…

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Community customer services, a priority for customer service centres 800 534 admin

Community customer services, a priority for customer service centres

At first sight, brand communities appear to be seriously damaging the health of customer service centres. Why? They lead to call deflection. Call deflection is one of the most significant trends observed in online brand communities: they start off with an expanded customer service and resort to using call centres in particular. This has been…

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