News

Since its inception, the iKanbi group has always been dedicated to playing a positive role in society by actively engaging in social and environmental causes. This year is no exception, and we are delighted to share our latest initiative with you, which brought smiles and hope to numerous underprivileged children through a collection of school supplies.

“The iKanbi group is aware of its responsibilities to the community, and as such, we have decided to implement a concrete action to make a difference in the lives of children facing economic and social challenges. With immense joy, we organized a collection of school supplies, aiming to provide children with the necessary tools to pursue their education peacefully,” stated Emilie Coene, Head of Marketing and Communication.

In collaboration with the associations Arc-en-Ciel and Mensenzorg, we were able to distribute these supplies to children in greatest need. This successful collaboration has reinforced our belief that when businesses and organizations join community efforts, positive and lasting changes can be achieved.

This project not only resulted in the distribution of school supplies but also created moments of joy and solidarity within our teams. We are proud of our colleagues who demonstrated genuine commitment to this cause.

“At iKanbi, we view this action as a step forward toward a better and more inclusive future. We firmly believe that every gesture, no matter how small, can have a significant impact on the lives of those in need. That’s why we will continue to explore new ways to positively contribute to society and the environment,” added Emilie Coene.

We extend warm thanks to all who supported this initiative. Together, we prove that it is possible to create a better world by working hand in hand for the well-being of all!

iKanbi is pleased to announce that it has been awarded a bronze medal by EcoVadis for the group’s CSR efforts.

Conscious of the environmental, social and ethical challenges of sustainable development, the iKanbi group has spent several months developing a CSR (Corporate Social Responsibility) approach with the objective of formulating and implementing a strategy and an action plan, focused on environmental responsibility, social responsibility and corporate governance.

To ensure that our efforts and our progress are visible to our customers, suppliers and employees and, as part of a proactive approach to the continuous improvement of our CSR policy, we decided to request an EcoVadis audit. As a result of this audit, we were awarded a prestigious bronze medal.

“Our bronze certification is a reflection of our group’s strong culture and values. It is also confirmation of the sustainable development efforts and initiatives we’ve implemented over the years. Of course, we will continue to implement continuous improvements in all these areas and we’d like to achieve silver certification by next year,” explains Alain Marbehant, Vice President of iKanbi.

What is EcoVadis certification?

Ecovadis is a platform which provides CSR ratings and helps companies of all sizes and in all industries to benchmark and improve their sustainability performance with an online platform, a universal scorecard and performance improvement tools.  The EcoVadis rating assesses the quality of the company’s CSR management system, based on 21 sustainability criteria and 4 themes:

• The environment;
• Labour and human rights;
• Ethics;
• Sustainable procurement.

You’ll find a new CSR section on our website soon.

The iKanbi Group is proud to announce the opening of a new contact centre in Tangier, Morocco

Located at 25 Avenue Youssef Ibn Tachfine in Tangier, this will be the group’s sixth contact centre, in addition to those in Loncin, Berchem, Tirana, Maastricht and Casablanca. This new contact centre aims to provide specialist assistance and help desk services by phone, email and chat. read more

This year again, we are proud to announce that iKanbi Belgium has been nominated for the Trends Gazelles 2023.

But what are the Trends Gazelles?

For 22 years now, the Trends-Tendances and Trends editorial teams have been selecting 50 to 250 Trends Gazelles in each province.

These growing companies are not only a source of energy for our economy but also a real inspiration for entrepreneurs.
The Trends Gazelle title is recognised in the business world because of its national reputation and regional recognition.

The selection of Trends Gazelles is based on growth figures:

• Growth in added value over the last 5 accounting years
• Growth in personnel
• Growth in cash flow

Source: https://trendsgazelles.be/#top

A very nice recognition for iKanbi

As you can see, this nomination is a real recognition for all our teams who give 100% to continue to develop our company more than 30 years after its creation and continue to satisfy our customers in the management of their customer service!

iKanbi took a very respectable ninth place in the Trends Gazelles ranking in the Province of Liège.

Thank you to each and every one of our employees without whom this long adventure would not be possible.

This week, iKanbi launched its own request, incident and support service management platform. 

This internal ticketing application is designed to manage and track the requests sent by iKanbi’s staff to the company’s HR, IT, Facilities and BI (Management) departments.

You may well be wondering why we developed our own application. Isn’t there a plethora of existing and easy-to-use software on the market?

iKanbi decided to develop its own application for several reasons.

Firstly, we needed a tool to centralise requests, instead of using the various internal communication channels (email, chat, telephone, etc.)

Centralising requests via a single channel

Secondly, we wanted to simplify the process by providing preliminary analysis of the types of requests and making it possible to manage these requests. This simplification has included structuring the HR, IT, Facilities and BI interfaces and integrating predefined and undefined fields in the forms. This makes it easier to allocate requests and manage their monitoring in the background.

Lastly, we wanted to give iKanbi’s employees more autonomy when creating and tracking their requests. Most of the created tickets don’t require managerial approval; they can therefore be managed personally by iKanbi’s employees.

After an in-depth market study, it became clear that no software reflected the reality of the working lives of iKanbi’s staff. In addition to acquiring a licence per user, significant modifications and adaptations would have been required to reflect this reality; this would inevitably have led to major additional costs. Consequently, the decision to create an iKanbi product for iKanbi’s employees, based on their actual needs, seemed to be the obvious choice.

Working alongside a “multi-department” project team, the Web Development team took up the challenge. In-depth analysis of the various requests received by the HR, IT and Facilities departments made it possible to categorise and implement a system to manage and monitor the flow of requests.

This application is the result of several months of work and the synergies between the different teams and the Web Development team.

Needless to say, improving services both for external and internal customers is a key part of our culture at iKanbi. This tool has been designed as part of a continuous improvement process, thanks to the statistics it can collect. Whether they focus on the types of requests, the types of answers, the processing time, the recurrence of certain incidents or other information, these statistics objectify trends and provide insights. For example, the processing of some requests could be automated in the future. Similarly, a notification system on the home interface has been created: it provides a warning when an incident impacts several employees. This avoids redundancy in the reporting of this incident.

It’s a well designed application which is just waiting to be used!