Portraits of Dounia and Silke, employees at our contact centre in Berchem

Portraits of Dounia and Silke, employees at our contact centre in Berchem

Portraits of Dounia and Silke, employees at our contact centre in Berchem 1920 1483 Emilie Coene

iKanbi Group opened our new site in Berchem in January 2023; it’s a contact centre which specialises in supporting and managing remote customer relationships. A multi-cultural hub which is home to plenty of talented professionals, our new site in Berchem is close to both Antwerp and BrusselsPublic transport and major roads are also close by; this is a major advantage.

iKanbi’s contact centre in Berchem boasts secure spaces across a single floor, totalling 1.250 m².

Our spaces are also designed to ensure the well-being of all our employees:

  • Relaxation areas
  • Ergonomic training rooms
  • Ergonomic furniture
  • A cafeteria
  • A coffee corner
  • A gym

And to tell you all about it, we’ve spoken with a couple of people who have contributed to iKanbi Berchem’s success.

Read on to find out what Dounia and Silke, 2 iKanbi employees from Antwerp, have to say.

Dounia et Silke, employées chez iKanbi

What is your role and what do you like most about your job?

Dounia: ” As a coach, I guide and support our agents to ensure that every customer interaction with our customer service is a positive experience. I’m proud to have contributed to this positive impact on our customers. I love the endless possibilities it offers and the unique situations it creates. It also gives me the opportunity to grow as a person and to develop my skills.”

Silke: ” I’m proud to have joined iKanbi six months ago as Customer Advisor! I help our customers deal with different situations and challenges. Every day, I’m surprised by our customers’ unique questions and stories. Being able to help them gives me a sense of satisfaction and I enjoy talking with them. I can put my talkative nature to good use in my job!”

Do you prefer working at home or in the office?

Dounia: “Although I’m more productive when working from home, I’m happy to be a part of the inspiring and stimulating work environment at the office. It’s the ideal place in which to build on my relationships with my team and to take advantage in-person coaching and mentoring.”

Silke: ” Although I like the convenience of working from home, I prefer to work in the office. I feel at home there and I like seeing my colleagues in person.”

How would you describe the atmosphere in the Berchem office?

Dounia: ” The Berchem office is an energising oasis! The young and dynamic atmosphere creates an inspiring and rewarding working environment in which I have the freedom to express my creativity and share my opinions. The motto “hard work pays off” motivates me to do my best every day.”

Silke: ” When you enter the office, you’re greeted by the dynamic energy of our fantastic colleagues. It’s a great place to work and grow and I really feel at home among all these amazing people.”

Do you have an inspiring story to share with us?

Dounia: ” As a coach, I have experienced countless inspiring events which have made me who I am today. From activities with colleagues to spontaneous brainstorming sessions, I’ve learned that there’s always an opportunity to embark on adventures and to have fun at work. It’s difficult to choose just one story; every day is an experience in itself. I’ve created so many good memories with my supervisor and the other agents which really motivate me!”

Silke: “Recently I received a call from a customer who called to say that he was really grateful to one of our colleagues. He appreciated what she’d done and asked me to thank her with a special message. This heart-warming moment gave me such a boost and showed me that we really do make a difference for our customers.”

>>> Do you want to join Dounia and Silke? Discover our job offers <<<