The iKanbi Group is proud to announce the opening of a new contact centre in Tangier, Morocco
Located at 25 Avenue Youssef Ibn Tachfine in Tangier, this will be the group’s sixth contact centre, in addition to those in Loncin, Berchem, Tirana, Maastricht and Casablanca. This new contact centre aims to provide specialist assistance and help desk services by phone, email and chat.The opening of this site is a logical and strategic step as part of our planned expansion which will enable us to achieve 3 objectives:
- Attracting new talented professionals: In economic terms, Tangier is the second most important city in Morocco, after Casablanca; the city is a multicultural hub with a wealth of multilingual talent;
- Increasing our presence in North Africa and developing closer working relationships with local companies;
- Meeting growing demand for offshoring from our clients.
“Our strategy is to develop a global network of offshore and domestic call centres to offer our clients a full range of multilingual outsourcing solutions which best meet their needs,”explains Daniel Coene, CEO and founder of the iKanbi group.
A few photos of our site in Tangier:
Our contact centres in Tangier and Casablanca are managed by our Country Manager and Joint Manager, Marouane Dahmani. Marouane plays an important role within the iKanbi group and has more than 6 years of experience in customer relations and management.
