iKanbi Technology provides technical support and develops solutions for all our customers.
Every day, our IT staff members provide front-line support, manage infrastructure (security, networks, telephony), generate reports and develop applications as they carry out the tasks assigned to them. We provide our employees with tools which enable them to deliver an optimal customer experience across all channels and touch points with a unified omni-channel workstation.
As a result of our partnerships, we offer everything from omni-channel Voice over IP solutions to interconnected cloud solutions, enabling us to respond to the wide-ranging integration and redundancy requirements necessary for the continuity of our activities (voice, web, social media, etc.).
Our solutions make it possible to integrate your CRM (Customer Relationship Management) into our production platform. Our customer advisers have a software platform for quick access to your customers’ account information and can therefore deliver a customised experience in real time and on all channels.