Your solution maker
About iKanbi
Founded by our CEO, Daniel Coene, iKanbi has evolved over time to become much more than just a contact center. With over three decades of experience, we have become a strategic partner in customer relationship management, offering tailored solutions to meet the specific needs of your business
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OPERATIONAL SITES
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EMPLOYEES
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SPOKEN LANGUAGES
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YEARS OF EXPERIENCE
Our mission
At iKanbi, we are committed to transforming the way your company interacts with its customers and prospects.
To achieve this, our mission is based on guiding, managing, and taking charge of interactions between a brand and its customers through the transformation, outsourcing, and digitalization of customer service.
We put your customers at the heart of our concerns. We anticipate their needs and provide them with access to your world, your products, and your services at any time, regardless of the stage of the customer journey and the communication channel.
“We are constantly seeking effective and innovative solutions in customer relations. This pursuit of excellence makes iKanbi a company in constant transformation. Our goal is to be recognized as the partner of choice in the transformation and outsourcing of your customer strategy. Listening, advice, innovation, flexibility, and agility are the essential molecules of our DNA.”
Daniel Coene – CEO & Founder
Innovation and expertise
Our strength lies in our ability to combine deep expertise with the latest technological innovations. We are at the forefront of technology, investing in innovative solutions to enhance the efficiency of your customer service.
With our international presence, we offer inshore, nearshore, and offshore solutions, meeting the needs of our clients worldwide.
Our team of experts is here to guide you at every step, providing strategic advice and personalized support.
Finally, our commitment to your success is unwavering, as we believe our success is linked to yours. We take pride in helping our clients optimize their costs, generate revenue, retain their end customers, and improve their customer experience.
By choosing iKanbi, you choose reliability, innovation, and a commitment to service excellence.
Our commitments and values
Dive into the core of what defines us at iKanbi through our commitments and values towards security, our clients, our collaborators, and our planet…
Our international presence
Discover the scope of iKanbi with our international presence, thanks to strategically located operational centers to serve a diverse clientele across the globe…
Our services
Discover our services designed to transform your customer relationship. From digital transformation to multilingual outsourcing, iKanbi is committed to enhancing your customer experience while optimizing your processes…
Contact us
A question? Need information?
Feel free to contact our teams! We’ll be happy to get back to you as soon as possible.
Our latest news
Toy drive: a success story driven by solidarity
Toy drive: a success story driven by solidarity https://ikanbi.com/wp-content/uploads/2024/01/Photo-Collab-avec-jouets-a-mettre-avec-Merci-a-nos-collaborateurs.png 1280 1920 Emilie Coene https://secure.gravatar.com/avatar/8ba5226c8fe38f2c3b9f8a17663a4ae5?s=96&d=mm&r=g
Multilingual customer service is not a luxury; it’s a necessity
Multilingual customer service is not a luxury; it’s a necessity https://ikanbi.com/wp-content/uploads/2023/10/Multilinguisme_iKanbi.png 1640 924 Emilie Coene https://secure.gravatar.com/avatar/8ba5226c8fe38f2c3b9f8a17663a4ae5?s=96&d=mm&r=g
Outsourcing your customer service to a contact centre
Outsourcing your customer service to a contact centre https://ikanbi.com/wp-content/uploads/2023/10/4.png 1920 1536 Emilie Coene https://secure.gravatar.com/avatar/8ba5226c8fe38f2c3b9f8a17663a4ae5?s=96&d=mm&r=g