Your solution maker

News

“At iKanbi, we think and behave differently!”

Theme
Theme csr employees energy health news services-en technology
The Augmented Agent: when AI and human value sustainably transform customer service quality 1920 1440 Emilie Coene

The Augmented Agent: when AI and human value sustainably transform customer service quality

AI in customer service: an inevitable evolution Over the past few years, artificial intelligence has been progressively reshaping customer service and the BPO industry. Task automation, chatbots, data analysis, predictive tools, use cases continue to multiply. Yet one key question remains central for both companies and employees: will AI replace the contact center agent? At…

read more
Voicebots in debt collection: From automation to personalization 958 539 Emilie Coene

Voicebots in debt collection: From automation to personalization

Debt collection poses a constant challenge for businesses, requiring a delicate balance between maintaining financial health and preserving positive customer relationships. However, this process is often perceived as time-consuming, complex, and sometimes delicate on a relational level. This is where technologies like voicebots come into play, offering a modern and efficient solution to automate and…

read more
Toy drive: a success story driven by solidarity 1280 1920 Emilie Coene

Toy drive: a success story driven by solidarity

At iKanbi, this season holds a special meaning, tinted with solidarity and sharing. This year, our toy drive has been more than just an event. It was a brilliant demonstration of generosity and support for a cause close to our hearts. The donation call was launched in mid-November, and the response surpassed our wildest expectations.…

read more
Multilingual customer service is not a luxury; it’s a necessity 1640 924 Emilie Coene
  • No categories

Multilingual customer service is not a luxury; it’s a necessity

This conversation with the CEO of the iKanbi group, Daniel Coene, highlights the importance of providing customer service in the customer’s language. Daniel Coene also shares how iKanbi, with its strategically positioned contact centers in Belgium, Morocco, and Albania, as well as multilingual technologies, distinguishes itself among customer relationship outsourcers. Daniel, to start, why is…

read more
Outsourcing your customer service to a contact centre 1920 1536 Emilie Coene

Outsourcing your customer service to a contact centre

Whatever your company’s size, sector or customer service maturity, managing interactions with your customers and prospective customers can often be difficult, costly and time-consuming. That’s why many companies outsource the management of their customer service to a call centre, benefiting from a range of advantages as a result. Solutions to meet your needs Boasting significant…

read more
At iKanbi, October will be pink 1640 924 Emilie Coene

At iKanbi, October will be pink

October brings many things: the changing of seasons, pumpkins, and Halloween decorations… But it is also marked by an extremely important cause, the fight against breast cancer. That’s why, throughout this October, we will be conducting awareness, information, and fundraising campaigns within iKanbi to support the Think Pink Association. Pink ribbons for hope One of…

read more
peaks in customer service activities
How to effectively manage peaks in customer service activities ? 1640 924 Emilie Coene

How to effectively manage peaks in customer service activities ?

Customer service plays a crucial role in a company’s success. It is the preferred point of contact between the company and its customers, and the quality of this service can have a direct impact on customer satisfaction and loyalty. However, it often happens that companies are confronted with  both foreseeable and unforeseeable peaks in activity…

read more
Collaboration iKanbi Smart2Circle
iKanbi is committed to a more sustainable future 1640 924 Emilie Coene

iKanbi is committed to a more sustainable future

At iKanbi, we believe in a more sustainable and responsible future for our planet. That’s why we are thrilled to announce our new collaboration with Smart2Circle as part of our commitment to sustainable development and Corporate Social Responsibility (CSR). Sustainable development is at the heart of our vision at iKanbi. We are convinced that every…

read more
Collecte
iKanbi’s commitment to underprivileged children 800 1131 Emilie Coene

iKanbi’s commitment to underprivileged children

Since its inception, the iKanbi group has always been dedicated to playing a positive role in society by actively engaging in social and environmental causes. This year is no exception, and we are delighted to share our latest initiative with you, which brought smiles and hope to numerous underprivileged children through a collection of school…

read more
Using a call centre to make sales appointments 1920 944 Emilie Coene

Using a call centre to make sales appointments

Although telephone prospecting is facing new challenges in an increasingly digital world, it still plays an important role and outsourcing it to an experienced call centre can be an effective strategy to boost your sales team’s appointment-making. Telephone prospecting: a tool for differentiation Digital prospecting offers a number of advantages, including automation, wider reach and…

read more
  • 1
  • 2
Enter your
text here